Cancellation/Refund

You should contact us within 7 days of receiving your order to let us know you’ve changed your mind or ordered the wrong item.

Simply send us an email https://www.drumdepot.co.uk/contact/ Subject: Returns. Letting us know what it is you’d like a refund on.

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In order to be eligible for a refund, the following conditions apply:

The item must be in exactly the same condition in which it was sold.

The item must be appropriately packed (preferably in the original packaging).

The item must not have been altered or changed from its original condition.

The item will need to have the receipt / proof of purchase.

Please note that any postage charges paid (delivery from us to you – outbound) will not be refunded. Only the cost of the item(s) will be refunded.

The responsibility and cost of returning the goods to us is with you the buyer. We recommend insuring the item(s) being returned, as we cannot accept any responsibility should it arrive back damaged.

Any postage charges incurred by you (returns delivery from you to us – inbound) to return the item to will not be refunded. Only the cost of the item(s) will be refunded.

Refunds will be processed using the same method of payment as when the goods were purchased. We aim to do this within 48 hours of receiving the return.

We reserve the right to charge a restocking fee on any items which have been returned as unwanted and cannot subsequently be sold on again as new. This fee will be dependent on the condition of the goods once received by us and inspected.

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Our Returns Address is:

‘Returns’

Drum Depot

The Old Warehouse

Next to The Pumping Station

Penarth Road

Cardiff

CF11 8TT

This does not affect your statutory rights.